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Megan Joy Williams has extensive experience in customer service and support roles, currently serving as a Chat Receptionist and Chat Support at Smith.ai since October 2019. Prior to this, Megan worked as a Customer Care and Support Associate at FOREVER.com and held positions at Dollar Bank as an Account Services Representative and at PNC as a Registered Inbound Sales Consultant II and I, where expertise in PNC product offerings was developed. Additionally, Megan served as an Assistant Director of Admissions at EDMC, specializing in recruiting for the Digital Photography programs. Early career experience includes training new employees as a Crew Trainer at McDonald's. Educational background includes studies in Speech Communications, Broadcast Journalism, and Theatre at PennWest Edinboro, alongside ongoing education in Media Writing at Yellowbrick. Megan is also NMLS certified.