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Josh Wairi has over 8 years of work experience in customer success and business operations. In 2022, they began working at Smile Identity as Manager, Customer Success. Prior to that, they served as Head Of Business Operations and Partner Success at Wowzi from 2021. From 2018 to 2021, they worked at Africa's Talking, first as VP Commercials - Customer Success and then as Customer Success Lead. From 2017 to 2018, they were Senior Key Account Manager at Lori. From 2015 to 2017, they worked at Jumia Group as Key Account Manager - Computers Category. Josh also worked at bidorbuy.co.za from 2013 to 2015, first as Key Account Manager and then as an Intern. In 2013, they worked at AGRA (Alliance for a Green Revolution in Africa) as a Questionnaire Administrator.

Josh Wairi graduated from The Catholic University of Eastern Africa in 2011 with a Bachelor of Laws (LLB) in Law. In 2012, they obtained a Post Graduate Diploma in Law from the Kenya School of Law in Legal Professions and Studies. Additionally, they obtained an Associate Abitrator certification from the Chartered Institute of Arbitrators in January 2012.