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Tom Adams has a strong background in IT operational excellence and business operations. Tom currently holds the position of Vice President IT Operational Excellence at Smile Brands Inc. In their previous role as Vice President of Operations, Wireless Office Business Unit at Ericsson, Tom successfully implemented process improvements and cost optimization strategies. Prior to that, they served as Head of Portfolio Management, Digital Workplace Solutions at Unisys, where they achieved significant revenue growth and client retention. Tom also worked as a Business Development Executive at NTT DATA Services and held various roles at Dell Services and Computers, including Transformation Program Manager, Sales Operations Manager, and Service Delivery Executive. Tom began their career in the US Army as a Sergeant in the Army Signal Corps 101st Airborne Division. Overall, Tom has a proven track record of driving operational improvements, revenue growth, and customer satisfaction.

Tom Adams has a Bachelor of Business Administration and Management degree from Purdue Global. In addition to their degree, they have obtained various certifications, including "How to Build Credibility as a Leader" from LinkedIn in 2023, "Process Improvement Foundations" from LinkedIn in 2022, "Running a Profitable Business: Revenue Recognition" from LinkedIn in 2022, "Service Innovation" from LinkedIn in 2022, "Agile: It's Not Just for Software" from LinkedIn in 2022, "How to Make Strategic Thinking a Habit" from LinkedIn in 2022, "Experience Level Agreement (XLA) Ambassador" from XLACollab in 2021, "Experience Level Agreement (XLA) Framework Master" from XLACollab in 2021, "Experience Management Office (XMO) Master" from XLACollab in 2021, and "Unisys InteliServeā„¢ Foundation" from Unisys in 2020. Additionally, Tom Adams also holds an ITIL certification, but the institution and dates of obtaining are not specified.