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Josie Gaeckle, CCXP has 15 years of experience in customer experience consulting with Fortune 500 companies. Josie is currently the Senior Vice President, Client Insights at SMG - Service Management Group, where they lead high-performing teams and drives CX improvement and revenue growth. Prior to their current role, Josie was the Vice President, Client Insights and Director, Client Insights at SMG. Josie also has experience as a Senior Account Manager and Account Manager at the company. Before joining SMG, Josie worked as a Marketing Specialist at Nissan North America and as a Management Trainee at Enterprise Rent-A-Car.

Josie Gaeckle, CCXP, earned a Bachelor of Science degree in Business Administration from La Salle University, where they studied from 2001 to 2005. In December 2019, Josie obtained the Certified Customer Experience Professional (CCXP) certification from the Customer Experience Professionals Association (CXPA).