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Athirah Zulkarnain is an experienced professional currently serving as the Head of TechOps Resilience & Continuity Management at SME Bank Malaysia, where responsibilities include aligning program strategy with business objectives and overseeing long-term technology resilience goals. Athirah has held various leadership roles within IT planning, including managing core business activities, IT projects, and budgeting. Previous roles include business analyst and client engagement manager at Orion IXL Bhd, performance management manager at Aimia Inc, and CRM analyst at Kerry, demonstrating a strong background in project management, client relations, and performance tracking within the technology sector. Athirah holds a Diploma in Office Management and Technology from Universiti Teknologi Mara.