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Kim Spence has over two decades of experience in business analysis and order management, currently serving as a Business Analyst at SMART Technologies since March 2001. Responsibilities include participating in the ERP Microsoft Dynamics 365 Finance and Operations system project and configuring Sales and Marketing modules. Previously held roles at SMART Technologies include Team Lead for Order Management, where duties involved managing customer service and developing training programs, and Order Processor, focusing on data entry and quality control. Prior experience includes serving as an Admin Assistant for Accounts Receivable at Avenue Publications and an Extra's Talent Agent at Prime Talent Inc. Kim holds multiple certifications related to data privacy, consumer protection, and e-commerce from Thomson Reuters and Sana University, along with a certificate in Wildlife Management Biological Sciences from NAIT.