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Ken Schatzke is a seasoned content strategist and architect with extensive experience in technical communication. Since January 2008, Ken has been contributing to SMART Technologies, where responsibilities include writing and maintaining documentation for hardware and software products while improving technical communication content strategy and information architecture. Prior roles include Senior Technical Writer at Aguila and Technical Writer at Wall Street Systems, where Ken was recognized for developing a context-sensitive help solution for a major software module. Early career experiences feature roles as a Student Technical Writer at both Alberta Innovates-Technology Futures and Ormed Information Systems, which involved significant contributions to documentation and training initiatives. Ken holds a Bachelor’s degree in Applied Communications (Technical Writing) from Mount Royal University.