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Pia Jacobs is an experienced professional with a diverse background in project management, customer success, and business analysis. Currently serving as Manager of Critical Situations at Smartsheet since July 2018, Pia has held various roles including Sr. Product Readiness Manager and Project Manager in Customer Excellence. Prior experience includes working as a Business Analyst at The Washington Post and WebFinance Inc., where Pia contributed to project planning, advertising campaigns, and content acquisition strategies. Additional internship experience includes positions at Goldner Associates, Centennial Mortgage, Inc., NCA Partners, and Anthropologie. Pia holds a Bachelor of Science degree from Vanderbilt University, complemented by study abroad experiences at Universidad Pablo de Olavide and The London School of Economics and Political Science.