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Jordan Goetz is a seasoned professional with extensive experience in technical account management and customer success. Currently serving as a Principal Technical Account Manager at Smartsheet since May 2019, Jordan advises major global corporations on integrating Smartsheet with their technology frameworks, mentors clients and new hires, and provides thought leadership for innovative problem-solving. Prior roles include Technical Account Manager and Senior Technical Account Manager at Worksighted, Inc., where Jordan established long-term IT strategies and maintained high customer satisfaction ratings. Previous experience includes operations management and administrative roles where significant revenue growth and cost reductions were achieved through strategic planning and process improvements. Jordan's educational background includes studies at Northwood University and Grand Rapids Community College.