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Ivan S. currently serves as the Global Services Operations Manager at SmartRecruiters, where key responsibilities include overseeing global services operations, managing resource utilization within the PSA tool, and supporting a team of Implementation Partner Managers and Operations Administrators. Previously, Ivan held the role of Implementation Partner Manager, focusing on partner relationships and project sponsorship in North America. Prior experience includes positions at Symphony Talent and SmashFly Technologies as Implementation Consultant/Project Manager, where Ivan implemented recruitment marketing solutions for global enterprise clients. Ivan began a career trajectory at IBM, serving as Executive Partner for Client Success and Senior Project Manager for Talent Management Solutions. Early career experience also includes roles at Monster, managing relationships between customer service and technology teams, and driving customer service solutions. Ivan holds a BS in Media Communication from Framingham State University.