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Marcela Pichardo is a seasoned professional in customer success and account management with extensive experience in the technology and advertising sectors. Currently serving as a Senior Customer Success Manager at Smartly.io since August 2021, Marcela has previously held roles including Customer Success Manager, Account Manager at Artisan Media, and eCommerce Marketing Specialist at VERT technology. Early career positions include Account Executive at Imagen The Marketing Agency and Senior Account Executive at Zimmerman Advertising. Academic credentials include a Master of Business Administration (MBA) from Florida International University and a Bachelor's degree in Advertising and Psychology from the University of Florida.