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Kotaro So is an experienced professional currently serving as the Gross Market Business/Strategy Team Lead and Customer Success Operations Team Lead at SmartHR, Inc., since December 2017. In this role, Kotaro has successfully supported customer success activities through technology and data, developing dashboards and customer health reports while leading implementation efforts for CRM and marketing automation tools. Notable achievements include a 79% save rate in at-risk customer management and a 300% increase in marketing campaigns through enhanced data quality. Prior experience includes a role as Product Manager at CYDAS Inc., focusing on lead management systems and customer success implementation. Kotaro holds a Bachelor of Science in Finance from Boston University's Questrom School of Business and a background in International Baccalaureate from Canadian Academy.