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Ana Peng currently serves as the Head of People and Culture at smarters, a position held since February 2017, where strategic initiatives for talent management and organizational culture development are led, along with overseeing recruitment efforts. Previous roles at smarters include Natural Language Processing Team Leader and Chatbot Development Team Leader, where management of technical teams and their activities, along with training on internal platforms, were key responsibilities. Ana's earlier experience at Aon Risk Solutions included roles as AGCN Executive, International Account Executive, and Commercial Assistant, focused on client relationship management and account handling for international clients. Ana holds degrees in Processes and Services Management, Strategic Management, and Law from various reputable institutions.