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Michael McKenna has a comprehensive work experience in various roles and industries. Michael founded SmartCloud in 2010 and served as the Principal Consultant, specializing in CRM strategy and implementation. Prior to this, they worked as a CRM Consultant at CRM Solutions from 2000 to 2010. In 2019, they became a Founder Member of the Google Cloud Partner Association, collaborating with other global Google Cloud Partners. McKenna also held positions at eircom as a Senior Project Manager in the New Media Publishing Division, and at ITP Europe as both a European Bid Manager and a Senior Project Manager, managing large-scale projects and corporate acquisitions. Overall, McKenna's work experience demonstrates their expertise in CRM, project management, and strategic consulting.

Michael McKenna has a diverse education history. Michael attended St. Michael's College from 1971 to 1976; however, there is no information available about the degree or field of study during this period. Michael then attended Clongowes Wood College from 1977 to 1981, where they pursued a Leaving Cert. degree. After that, from 1981 to 1985, they studied Economics and obtained a Bachelor of Arts degree from Trinity College Dublin. Michael continued their education at Trinity College Dublin from 1996 to 1999, focusing on Financial Information Systems and earning a Bachelor of Science degree. Additionally, Michael McKenna obtained various certifications, including being a Certified Zoho Analytics Partner and a Certified Zoho CRM Partner from Zoho Corporation in June 2019. Michael also became an ACT! Certified Consultant from Sage Software, although the exact month of certification is not specified.