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Franco C. is an experienced professional in service delivery and management with a robust background in telecommunications and technology sectors. Currently serving as Head of Service Delivery at SMARTCIC Global Services since June 2023, Franco previously held roles including Senior Service Delivery Manager and Director of Global Services at Stradapp, where responsibilities encompassed overseeing service sales and delivery for advanced broadband and IoT solutions. Franco's prior experience includes consulting for GLG, generating significant service sales at Huawei, and leading customer support services at Ericsson, where Franco achieved substantial sales growth and operational improvements. Educational credentials include a Bachelor's degree in Electronic Engineering from Universidad Simón Bolívar and an Executive Development Program from IPADE Business School, alongside various specialized training in project and operations management.