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Caitlin New is a Senior Product Support Engineer at SmartBear, starting in October 2023, with a robust background in technical support and content development. Prior experience includes serving as a Technical Support Specialist at Stoplight from October 2021 to October 2023, where Caitlin provided support for customers on various technical topics, managed support tickets, and maintained knowledge base articles. Caitlin's career also encompasses roles at Ivanti, Cherwell Software, Lockheed Martin, and Trane, demonstrating a diverse skill set in software development, content development, and technical support. Caitlin holds a degree in Computer Information Systems from Colorado State University Pueblo, obtained in 2009.