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Shona Wallace-Gibson is an experienced professional currently serving as a Change Manager at Smart DCC since May 2022, where responsibilities include incident management. Prior to this role, Shona held the position of Incident Manager at ElectraLink Ltd. from June 2021 to May 2022. Between September 2018 and June 2021, Shona was an Operations Analyst at Smart DCC, specializing in training new starters and acting as a subject matter expert for various processes. Earlier experience includes working as a Customer Service Advisor at Ikano Bank from June 2016 to November 2018, focusing on account inquiries and collections. Shona holds a Bachelor of Science degree in Equestrian/Equine Studies from Nottingham Trent University, obtained in 2011.