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Rafael Santin is an experienced Systems Engineer currently working at Smart City Telecom, where responsibilities include supporting exclusive voice and data services for the Walt Disney World Co. Prior to this role, Rafael served as an Information Technology Consultant at Orlando Health through Kforce Inc. and managed infrastructure and datacenter operations at CISS S.A, focusing on network performance and IT infrastructure analysis. Earlier career experience includes serving as an Infrastructure Analyst at Connect IT, where Rafael developed processes for resolving technical issues and provided consulting on support matters. Rafael holds a Master's in Computer Network from the Federal University of Technology - Parana and a Bachelor's degree in Computer/Information Technology Administration and Management from Universidade Estadual do Oeste do Paraná.