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Serah Waithera possesses extensive experience in business operations and system development at Smart Applications International Ltd, holding various positions including Assistant Manager and Manager of Business Operations, as well as Customer Service & Support Manager. With a focus on analyzing critical business requirements, Serah effectively identifies deficiencies and opportunities to develop innovative solutions that enhance competitiveness and improve customer service. Serah is currently pursuing a Master of Business Administration at Nexford University, having previously earned a Bachelor of Technology from KCA University.