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Roger Hagen currently serves as the Director of Service Operations at Smart 3rd Party, a position held since 2018, where responsibilities include overseeing technology support services and implementing policies for high service performance. Prior experience includes roles at Cox Communications as Sr. Manager of IT Operations, where automation for network monitoring was established, and at Cingular/AT&T as Shift Supervisor, supporting special assignments and developing training documents. Earlier, Roger Hagen managed operations at Voicecom LLC, overseeing multiple data centers, and held various positions at Seagate Technology, contributing to production efficiency and product development.