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John Fox has a diverse work experience spanning over three decades. John currently holds the position of Director of Business Critical Support at Smarsh since April 2021. Previously, they served as the Senior Manager of Worldwide Business Critical Support at Smarsh from June 2012 to April 2021. Prior to joining Smarsh, John worked at Compuware Corporation as a Technical Support Team Leader and Senior Technical Support Engineer. John also held positions at TeVeo Inc., Madge Networks, Adaptec Inc., Everex, and Stanford University ITS, where they gained experience in project management, network support, technical support, and mainframe operations.

John Fox attended De Anza College from 1987 to 1988. John did not obtain a degree or specify a field of study during this time. In 2016, they obtained additional certifications, including "Making It Happen (Coach's Training for Customer Service)" from MHI Global and "Getting to the Heart of E-mail Communication" and "Getting to the Heart of Technical Support" from Miller Heiman Group.