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Jeffrey Gleason has a strong background in technical support and client services. Jeffrey worked at Smarsh as the Director of Global Technical Support, where they built and led a world-class team of Technical Support Engineers. Jeffrey also successfully resolved a major customer escalation and played a key role in expanding product revenue. Prior to that, they were a Service Manager at Computacenter, where they managed Deskside Support engineers for a pharmaceutical customer in the Americas region. Jeffrey also served as the Director of Client Services at CoLinear Systems, Inc., where they optimized the client experience and oversaw the implementation of external-facing projects.

Jeffrey Gleason has an MBA in Decision & Information Analysis from Emory University's Goizueta Business School. Jeffrey also holds a BS in Economics & Computer Science (double major) from Allegheny College. In addition, they obtained an ITIL® Foundation certificate in IT Service Management from AXELOS Global Best Practice in the year 2015.