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Jennifer Baum, CSM, is a highly experienced product manager currently working at SMA Technologies, where responsibilities include collaborating with stakeholders to prioritize development backlogs and enhance product value. Previous roles include serving as a product owner at Fiserv, where Jennifer conducted requirement gathering and created performance analytics dashboards, leading to significant reductions in incidents. Jennifer has also held positions such as technical business analyst, enterprise agile coach, technical account manager, database engineer, and database consultant across various companies, showcasing a strong background in database management and agile methodologies. Jennifer's career commenced as a database administrator at Sapient, demonstrating a long-standing commitment to technical excellence and effective stakeholder engagement throughout diverse roles since 1999.