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Madison Thompson has worked as a Client Success Specialist at two companies. From May 2019 to February 2021, Madison worked at TELUS, where they were responsible for managing client relationships, onboarding, implementation, training, and ensuring customer satisfaction. They also developed customer success strategies and content. Since March 2021, Madison has been working at Operto Guest Technologies as a Client Success Specialist. No specific end date is provided for this role.

Madison Thompson completed a Bachelor of Arts degree in Customer Service Management at The University of British Columbia from 2015 to 2019. In 2019, they also enrolled in the British Columbia Institute of Technology for further study in Customer Service Management, although the specific degree obtained is not mentioned.