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Jackie Cao has over 10 years of experience in the gaming industry, starting in 2011 as an Audio Engineer at the University of Connecticut. From 2015 to 2016, Jackie worked at React Games as a Game Designer, responsible for designing and testing levels, weapons, and enemies for Super Dungeon Bros. In 2016, Jackie joined Electronic Arts (EA) as a Game Designer for a short period. From 2017 to 2020, Jackie worked at Bioware as a Game Designer. In 2020, Jackie moved to Gearbox Software as a Game Designer and remained there until 2022. Currently, Jackie is a Senior Game Designer at Sledgehammer Games, starting in September 2022.

Jackie Cao has a diverse education history. From 2009 to 2013, they attended the University of Connecticut, where they earned a Bachelor of Science (B.S.) degree in Business Administration and Management, with a focus on General Management. In 2012, they also had the opportunity to study abroad at the University of Mannheim, where they further expanded their knowledge in Business Administration and Management. Later, from 2014 to 2016, Jackie pursued a Master's Degree in Entertainment Arts and Engineering at the University of Utah, emphasizing their interest in the field of Entertainment Arts and Engineering.