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Kaily B is an experienced professional in customer marketing and advocacy, currently serving as a Community Organizer at CustomerX Community since April 2021, where responsibilities include leading the CustomerX Impact Awards and overseeing sponsorship for CustomerX Con. At SlapFive: Customer Marketing, Kaily holds dual roles as Director of Revenue Growth and Director of Client Services, focusing on strategic growth, partnerships, and customer research. Previous positions include Director of Customer Insights at Value Storytelling, Enterprise Customer Success Manager at Leadspace, and multiple roles at LumApps and Workiva, specializing in customer success, account management, and sales. Kaily began a career in research at Texas Christian University, earning a Bachelor’s Degree in Psychology while contributing to various research initiatives.