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Sohyun Kim is an experienced IT Service Manager at SkyTeam since October 2012, specializing in IT Service Management processes, project implementation for ServiceNow and CMDB, and incident/change/problem management. With a strong background in leading Scrum teams as a Technical Product Owner and IT Project Manager, Sohyun manages project backlogs and aligns technical solutions with business needs. Prior roles include IT PMO and Web Content Administrator, focusing on project coordination and web content management. Sohyun's earlier experience includes sales and internships in diverse fields, supported by educational credentials from prestigious institutions, including a Master’s Degree in Industrial Design from Korea Advanced Institute of Science and Technology.