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Katie O. has a diverse background in customer service and copywriting, with experience at Skin + Me since December 2020, where roles have included Copywriter, Junior Copywriter, and Customer Experience Associate. Prior to this, Katie O. worked at Sainsbury's from 2014 to December 2020 as a Customer Service Assistant, focusing on customer needs and operating till systems. A brief stint as a Sales Assistant at KIKO MILANO in late 2016 involved advising customers on beauty products and driving sales through product knowledge. Katie O. holds an MA in Politics and Contemporary History from King's College London and a BA (Hons.) in Politics and Modern History from The University of Manchester, complemented by education at Hayes School and St. Ursula¡¯s Convent School.