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Nishka Naidu is an accomplished Operations Specialist at SKIMS since February 2022, with a strong background in enhancing customer experience and managing effective dispute resolution on the Klarna platform. Prior roles at SKIMS include T2 and T1 Customer Experience Specialist positions, where Nishka consistently achieved high customer satisfaction ratings and contributed to agent training. Previous experience includes delivering personalized shopping experiences at KYNAH, conducting market research as a Marketing Consultant for YOOX NET-A-PORTER GROUP, and developing clothing recommendations in collaboration with a cross-functional team at Myntra. Nishka also has experience from Amazon as an Independent Stylist and from Dell EMC overseeing communications for executive programs. Educational qualifications include a Master’s in Fashion, Experience, and Design Management from SDA Bocconi and a Bachelor’s degree in Psychology, English Literature, and Journalism from Bangalore University.