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Mitchell Hooper is an experienced professional in customer success and support, currently serving as a Customer Success & Partnerships specialist and Onboarding & Insights Specialist at SkillsVR since November 2023. Previous roles include Customer Support Administrator at Uptick (April 2022 - May 2023) and Case Manager at the ICRA Independent Complaint and Review Authority (December 2021 - March 2022). Mitchell has also contributed as a Customer Support Executive at Moneybox (March 2020 - October 2021) and as a Communications Officer with the New Zealand Police, where responsibilities included handling emergency calls from the public. Early experience includes a Salesperson position at Mitre 10 (January 2014 - November 2014), focusing on customer assistance and product advice. Education includes a Bachelor of Arts in Criminology & Psychology from Victoria University of Wellington (2015 - 2019) and NCEA with Merit Endorsement & Cambridge English A-Level from Christchurch Boys' High School (2009 - 2013).