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Artem Filatov is a seasoned operations leader with extensive experience in customer support and team management. Currently serving as the Head of Operations at Howly and leading operations at SKELAR since June 2022, Artem previously held the position of Head of Customer Support at AMO, where responsibilities included overseeing team operations, managing SLAs and KPIs, and resource management. Prior experience includes leading the Billing Support & Retention Team at Brainstack_, where Artem launched and developed teams and implemented performance strategies. Artem’s career began as a Sales Representative at Mobisoft Ltd and a Customer Support Representative at STALER Ltd. Educational credentials include a Master’s degree in Translation and a Bachelor’s degree in English Language from the National Technical University of Ukraine 'Kyiv Polytechnic Institute.'