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Anupam Kumar is a seasoned professional with extensive experience in customer success and program management within the technology sector. Currently serving as a Senior Customer Success Manager at Skan.ai since August 2022, Anupam focuses on leveraging process intelligence technology to drive business transformation. Prior to this role, Anupam held the position of Senior Program Manager at Genpact from April 2017 to July 2022, where responsibilities included RPA advisory, project management, and process optimization. Anupam's career began at Tata Consultancy Services, progressing from System Engineer to Senior Application Developer, and IT Analyst, with a notable contribution to digital platform projects. Anupam holds an MBA from the Management Development Institute, Gurgaon, and a B.Tech. in Electronics and Communication Engineering from West Bengal University of Technology.