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Sarah Flynn has a wealth of experience in customer success, business development, and account management. Sarah has held roles in the technology, financial, and travel sectors. In 2021, they are currently the Director of Customer Success at Sitemate, where they ensure customers achieve success and their desired outcomes while using the company's technologies. Sarah also holds the role of Senior Customer Success Manager at PM-Partners group, where they manage client accounts, overseeing the well being and performance of 110 placed contractors.

Prior to 2021, Sarah held a role as Service Quality Manager at PM-Partners group since 2021, and volunteered for Life Changing Experiences Foundation Ltd since 2017. Sarah was also the President of BOA- Backpacker Operators Association from 2012-2018, and held roles at Adventium Technology and Website Travel from 2013-2021. At Adventium Technology, they were the Business Development and Account Manager, while at Website Travel they were the Business Development and Account Manager. Prior to that, Sarah held the role of Business Development and Customer Service Manager at Peterpans Adventure Travel since 2011.

Sarah Flynn attended Cardiff High School and later the University of Exeter, where they received a Bachelor of Science (BSc).