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Justin Olson, CPACC has a diverse work experience. Justin started their career at Infor as a Business Development Representative from October 2012 to April 2013. Justin then transitioned to Safety Speed Manufacturing as a Technical Machine Sales Representative from May 2013 to January 2016. Since February 2016, they have been associated with Siteimprove, where they have held various roles. Justin started as a Customer Success Manager and worked in that position until April 2018. Justin then became a Technical Support Engineer at Level I, demonstrating proficient technical knowledge and managing a high-volume ticket queue until January 2021. From January 2021 to October 2021, they served as a Senior Technical Support Engineer at Level II, managing escalated requests and facilitating information transfer between the Accessibility product team and the technical support team. Currently, they are working as a Principal Technical Support Engineer at Level II, acting as the primary point of contact for technical product knowledge, managing high-priority projects, contributing to the knowledge base, and leading training sessions.

Justin Olson, CPACC, obtained a Bachelor of Arts degree in Studies of Cinema and Media Culture; Comparative Literature and Cultural Studies from the University of Minnesota, which was completed from 2009 to 2012. In addition, they have obtained the IAAP Certified Professionals in Accessibility Core Competencies (CPACC) certification from IAAP - International Association of Accessibility Professionals in November 2022. Justin also holds a Non-Technical Accessibility Certification from Siteimprove North America, although the specific date of completion is not provided.