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Heather Polen currently serves as the Global Vice President of Customer Transformation at Sitecore, a position held since May 2021. Prior to this role, Heather Polen had a distinguished career at General Mills from September 2008 to May 2021, ultimately becoming the Director of Marketing Services & Operations, where responsibilities included leading a global internal digital agency model serving 42 countries and managing a team of 150 marketing and technology professionals. Additional roles at General Mills included Senior Manager of Global Communications & Learning Services, overseeing internal IT communication strategy, and Senior Manager of Trade & Pricing Analytics, focusing on account-specific pricing strategies. Heather Polen holds a Bachelor's degree in International Business & Marketing from Indiana University - Kelley School of Business.