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Andisa Mshweshwe is a seasoned professional with extensive experience in Enterprise Risk Management and Strategic Programme oversight, currently serving as the Manager at SITA SOC since September 2009. Responsibilities include advising the Executive on IT operational risks, developing the Corporate Risk Register, and guiding the implementation of mitigation strategies. Previous roles include Customer Relationship Management Specialist, Senior Business Analyst, and Manager of Business Process Outsourcing, where responsibilities encompassed managing customer portfolios, directing business process improvements, and enhancing outsourced contact center operations. Educational qualifications include a Master’s Degree in MPhil IT Governance from Nelson Mandela University and a range of certifications in IT auditing and management, including CISA and ITIL. Furthermore, Andisa is pursuing a Master of Business Administration focusing on Digital Transformation at the University of Johannesburg.