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John Robertson is an accomplished Managed Services Engineer with extensive experience in field service and technical support. Notable roles include Regional Lead Field Service Analyst at CompuCom, managing teams responsible for servicing 117 large retail locations across Florida. Previous positions include Lead Field Service Technician, Field Service Technician at Xerox, and earlier roles with CompuCom, emphasizing significant expertise in IT hardware, network, and telephony infrastructure. John has a solid educational background, holding two Associate of Science degrees from Santa Fe College in Computer Systems Networking and Telecommunications, and Computer and Information Systems Security. Additionally, John served as a Fire Controlman in the US Navy, where leadership and technical proficiency were key responsibilities.