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Tonia Shannon has extensive experience in various roles related to customer service, claims handling, and administrative support. Currently serving as a Driver Safety Administrator at SIRVA BGRS Worldwide, Inc. since July 2018, Tonia also works as a Credit & Collections Associate at Frontier Communications since December 2014, where responsibilities include customer interaction and account billing management. Previous roles include CSA Front End at Lowe's Companies, Inc. (September 2016 - February 2018), Customer Service/Crew Member at Arby's (July 2012 - November 2014), and Claims Examiner at American Specialty Insurance (October 1995 - October 2013), which involved managing claims and facilitating effective communication among involved parties. Tonia’s earlier positions also include AFB Administrator at Moorman's Manufacturing and Participant Accident Claims Examiner at K and K Insurance. Tonia's educational background includes coursework at International Business College and Bluffton High School.