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Jen Echavia has worked in a variety of roles in the customer service and sales industry. Jen began their career in 2016 as a Sales and Service Advisor at Express Gifts Philippines Inc. In 2020, they moved to Majorel, where they served as an Operations Supervisor. In 2021, they joined Software Information Resource Corp (SIRC) as an Inside Sales Representative. In 2022, they began working at Vetchy (Shopify) as a Customer Service Specialist.

Jen Echavia graduated from Holy Angel University in 2015 with a Bachelor of Arts degree in Communication, General.