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Iago Cruz dos Santos is a specialized professional in Customer Retention and Experience, currently working as a Market Research Analyst and Customer Service Expert at Bluma since April 2023. In this role, Iago is responsible for resolving customer inquiries and ensuring a positive experience through various communication channels. Prior to this, Iago worked at Indra from March 2021 to April 2022 as a Level 2 Customer Service Analyst, focusing on providing back-office support for the iFood product, where responsibilities included resolving technical and operational issues as well as managing communications with restaurant partners.