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Michael Schmitt is a seasoned professional in the customer service sector with extensive experience at Singapore Airlines, where Michael has served as a Customer Services Manager since March 2013. Prior to this role, Michael worked at AHS Aviation Handling Services GmbH for 18 years, holding various positions including Station Manager, Passenger Services Manager, and Passenger Service Agent/Supervisor. Michael holds a Diploma in Language Interpretation and Translation from Cologne University of Applied Sciences, obtained between 1996 and 2003.