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Mr Mak joined Singapore Airlines in 1983 and has worked in a number of management positions in Singapore as well as overseas. He was appointed General Manager for SilkAir in 1997. After 2000, he held senior management positions in the marketing, planning and operational areas in Singapore Airlines.

Mr Mak was promoted to Executive Vice President for Operations and Services on 1 January 2008, and was appointed Executive Vice President Commercial on 1 February 2011. On 1 April 2020, Mr Mak assumed the post of Executive Vice President Operations. He is responsible for SIA’s Cabin Crew, Customer Services and Operations, Engineering and Flight Operations divisions.

Mr Mak is currently Chairman of SilkAir. He was appointed on the Board of SIAEC on 1 April 2020.

Mr Mak graduated from the London School of Economics with a Masters Degree in Science, majoring in Operational Research, and a Bachelor of Science (First Class Honours) in Accounting and Finance.