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Alain Grignon is a Senior Support Engineer at Sinequa since June 2015, with a robust background in business intelligence and technical support. Previously, Alain held a similar position at SAP from 2008 to June 2015, where responsibilities included incident resolution, root cause analysis, global escalation management, and knowledge transfer. Alain has extensive experience in managing critical escalations for major customers, mentoring teams, and project management, particularly in the Webi product domain. Earlier career roles included Senior Technical Support Engineer at Business Objects and Business Intelligence Consultant at Transiciel, where Alain contributed to various BI projects. Alain holds an Engineer’s Degree in Computer Engineering from Université Paris XIII, obtained in 1998.