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Massimo Gaifa has extensive experience in customer success, sales operations, and product management within the telecommunications industry. Currently serving as VP of Customer Success & Account Sales and VP of Sales Operations at Sinch since March 2017, Massimo has previously held leadership positions including VP Operations North America at CLX Communications AB and Head of Product Operations - Messaging at mBlox. Massimo's career began in technical roles, showcasing skills in client support and account management with demonstrated success in managing global teams and driving operational excellence. Massimo holds a degree from Università degli Studi di Milano.