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Fandy Ardianto serves as the Head of Customer Excellence at Sinarmas Sekuritas since October 2021, overseeing multiple divisions focused on enhancing customer experience and support. Responsibilities include managing the Customer Support Division, leading day-to-day operations of the contact center, developing effective procedures, and reporting performance to board members. Prior roles include Customer Service Manager at PT. Bussan Auto Finance, where Fandy was responsible for service quality activities and digitalizing customer service processes, Service Monitoring Junior Manager at PT. Bank BNI Syariah, and Customer Service Officer at PT. BANK NEGARA INDONESIA (Persero) Tbk. Fandy holds a Management Development Program certification from Universitas Pelita Harapan and advanced degrees in Finance and Banking Management from Universitas Mercu Buana and Universitas Islam Negeri Jakarta, respectively.