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Criselda Nepomuceno is a highly experienced professional in customer success and client support, currently serving as a Customer Success Manager at Simpro Software since November 2023. Prior to this role, Criselda was a Client Support Manager at Integrity Compliance Solutions from October 2021 to November 2023 and held the position of Customer Service Manager Group Lead at Woolworths Group from March 2017 to October 2021. Criselda's extensive background includes managing front-end teams, implementing customer service strategies, and overseeing operations within high-volume environments. Previous experience at Schneider Electric as a Customer Care Center Manager for North America involved leading multidisciplinary teams and developing customer-driven strategies. Criselda holds a Bachelor's Degree in Management Economics from Ateneo de Manila University.