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Justine Velez is an experienced insurance professional, currently serving as an Independent Insurance Agent for Insurance 2 Day, LLC since 2023, achieving a 70% closing rate and a 98% customer retention rate. In addition, Justine holds the position of Customer Operations Manager at SimplyInsured since August 2022, where a strategic focus on sales plans led to an impressive increase in conversion rates and a streamlined client experience. Prior experience includes roles as Customer Service Manager and Inside Sales Manager at Primo Water North America, where leadership and operational excellence were prioritized, and Sales and Retention Supervisor at HealthPlan Services, recognized for consistently exceeding service levels.