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Kelley Shipley has a diverse professional background with extensive experience in administrative support, customer service, and advocacy. Currently serving as Secretary for Mended Little Hearts of Coastal Virginia since June 2018, Kelley proactively reports data and advocates for funding related to Congenital Heart Disease research. As a Virtual Customer Service Expert at SimplrFlex since September 2019, Kelley demonstrates strong customer engagement skills. Previous experience includes roles such as Administrative Assistant for the City of Harrisburg, where Kelley enhanced licensing issuance through meticulous record-keeping, and Loyalty Program Support Associate at Outsite Networks, managing retailer accounts. Additionally, Kelley has contributed to academic environments through various positions at Ohio University, including Peer Mentor, Academic Advisor, and Sports Business Academy Counselor, fostering student engagement and success. Early career internships with the Pittsburgh Steelers and University of Pittsburgh provided valuable event management and customer service experience.