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James (Jim) Sawyer has over 40 years of experience in telecommunications and project coordination. Currently serving as a Strategic Support Specialist at Simplify Corp since May 2011, Jim manages various order types through the entire lifecycle, ensuring customer advocacy and fault resolution. Prior to this role, Jim worked as a Technical Project Coordinator at West Corporation, overseeing VoIP and SIP Trunk orders. Jim's earlier positions included Network Analyst at The SABRE Group, where responsibilities included operations support and training, and Field Service Technician at ITT Worldcom focusing on installation and maintenance. Jim also has experience as a Bench Electronics Technician and Customer Service Representative, laying a strong foundation in both technical and customer service skills. Jim holds an Associate of Applied Sciences degree in Avionics/Electronics from Spartan School of Aeronautics.