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Nicholas Mendoza is an experienced Information Technology professional with a robust background in help desk management and technical support. Currently serving as the Information Technology Help Desk Manager at SimonMed Imaging since November 2021, Nicholas oversees a team of 30 employees, manages SLAs, and implements service level improvements through the establishment of standard operating procedures. Prior roles include Information Technology Help Desk Supervisor at PXG, where Nicholas ensured customer satisfaction and team performance, and Computing Specialist at MassMutual, focusing on desktop support and team management. Nicholas began a career in IT as a Senior Service Specialist at The Hartford, gaining significant experience in customer service and financial account management.